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Applications Trainer

  • Melbourne, VIC, Australia
  • Full time
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About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell?

  • Salary packaging benefit up to $15,900 + $2,650 annually
  • Career pathways, education and training opportunities
  • Comprehensive Employee Assistance Program available 24/7 for our staff
  • Not for profit, values-based organisation
About the role:
 
As an Applications Trainer, you will develop and deliver engaging, user-focused training for end users across a portfolio of Residential Care applications. Provide expert support and education for core clinical systems, including AlayaCare (Residential), MediMap, Pixalere, and other associated platforms.
 
In this role, you will:
  • Work closely with the Digital PMO Team, Applications Team, App Training Team, and Subject Matter Experts to develop clear, concise and high quality end user documentation and training materials and effective delivery of end user training
  • First level support to Uniting AgeWell system users as required
  • Designing and facilitating training sessions to enhance user capability and system adoption
  • Supporting the implementation and optimisation of clinical applications within Residential Aged Care environments
  • Play a key role in supporting the users during times of system upgrades and/or enhancements with the preparation and maintenance of application documentation e.g. QRGs, FAQs, User Guides, videos and answering training related queries
  • Assist with any project work, typically software upgrades or implementations    

 

About you:

You are passionate about what you do and want to make a difference in the lives of our residents/clients, enhancing their self-esteem and empowering them to make choices.

 

This is the place for you if you:
  • Previous experience in design, delivery and assessment of both face to face and online training and/or education in a group setting
  • Extensive experience in systems training, including clinical systems
  • Experience and understanding of the Aged Care / Health Care sectors
  • Experience in developing and implementing best practice clinical applications learning material (developing user documentation, training materials including digital training – videos & eLearning)
  • Excellent stakeholder management and the ability to build and manage relationships at all levels of the business
  • Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

  • A current Working With Children card
  • Current and ongoing flu vaccinations
  • Australian working rights
  • Ability to pass a national police clearance
Make a positive difference in your community – apply now!
 
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
 
You can access the position description here: Applications Trainer March 2026 PD.pdf

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org 

We look forward to hearing from you!

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