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Technical Writer - Admin
- Melbourne, VIC, Australia
- Full time
About Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why choose Uniting AgeWell?
- Competitive remuneration offered with salary packaging benefit up to $15,900 + $2,650 annually
- Career pathways with ongoing leadership support and strategic development sessions
- Comprehensive Employee Assistance Program available 24/7 for our staff
- Enhanced Parental Leave options
- Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
- Not for profit, values-based organisation
About the role:
Are you passionate about turning complex information into clear, practical resources that help people deliver great care? We're seeking a Quality Administrator / Technical Writer to join our Quality & Customer Experience team, supporting the development and maintenance of policies, procedures, training resources and operational documentation across Home Care.
Working closely with governance, clinical and quality leaders, you'll play a key role in ensuring information is accurate, accessible and aligned with aged care requirements. This is a role where strong writing, organisation and stakeholder engagement directly contribute to quality outcomes and better experiences for customers and employees.
In this role, you will:
- Develop, review and maintain policies, procedures and operational documentation across Home Care services
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Provide administrative support to quality and governance activities, including audits, meetings and reporting
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Research complex topics and translate them into practical resources for a range of audiencesPartner with clinical, quality and governance subject matter experts to capture and document best practice
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Create and manage user guides, work instructions, training materials, FAQs and knowledge resourcesMaintain document registers, version control processes and electronic document libraries
This is the place for you if you have:
- Experience developing technical, policy or operational documentation
- Ability to simplify complex information for diverse audiences
- Strong written communication and editing capability
- Experience maintaining document control and governance processes
- Confidence working with subject matter experts and stakeholders
- Strong organisational skills with the ability to manage competing priorities
- Advanced Microsoft Office and document formatting skills
- Experience supporting compliance, quality or regulated environments, ideally within aged care, health or community services
Essentials for working in Aged Care:
- A current Working With Children’s Check (VIC) or willingness to obtain one
- Full Australian working rights
- A current Police Records Check/NDIS Clearance or be willing to undertake this process
- Current flu and ongoing vaccinations
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
You can find a copy of the position description here: Quality Administrator Technical Writer PD 2026.pdf
For more information please contact the Recruitment Team at Recruitment@unitingagewell.org.
Only shortlisted candidates will be contacted. We look forward to hearing from you!
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