Face, Happy, Head, Person, Smile, Adult, Female, Woman, Photography, Portrait

Join our team

Care Advisor

  • Geelong, VIC, Australia, 3220
  • Full time
View favourites

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell - Geelong Support at Home Program 

  • Easy to access with public transport and free on/off site parking
  • Above award hourly rates
  • Salary packaging benefit up to $15,900 + $2,650 annually
  • Annual Leave loading
  • Career pathways, education and training opportunities
  • Comprehensive Employee Assistance Program available 24/7 for our staff
  • Enhanced Parental Leave options
  • Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
  • Not for profit, values-based organisation

About the role:

As a Care Advisor (Case Manager) with our Geelong Support at Home Program, you’ll jump into a fast‑paced, purpose-driven role where you can make a real difference every single day. You’ll take the lead on your own caseload of clients, championing their independence and empowering them to continue living confidently and comfortably in their own homes.

You’ll work from either our Geelong office, joining a vibrant, supportive team that’s passionate about positive outcomes and community impact.

This is a full-time role, Monday to Friday, 9am to 5pm, giving you the perfect balance of stability, teamwork and truly meaningful work.

Key elements of the role include: 

  • Performing initial assessments of prospective clients, identifying core needs and developing care plans that align with the participants assessed need
  • Managing budgets and ensuring services are delivered within financial constraints
  • Working closely with Care Organisers to coordinate the delivery of services as outlined in the care plan
  • Liaising with referring healthcare providers, allied health professionals, social workers, and community services
  • Facilitating effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution
  • Maintaining accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
  • Coordinating services within business guidelines
  • Ensuring all service delivery meets the Aged Care Quality Standards and maintains accurate records for program audits

About You

You are a supportive, friendly, and highly organised individual with strong time‑management, leadership and customer service skills. You thrive in a dynamic, innovative environment and love being part of a skilled, committed team that genuinely believes in the quality of care they deliver. You bring a positive attitude, a collaborative spirit, and a passion for making a difference. You also have:
  • Demonstrated skills and experience in Case Management
  • Experience and expertise in the coordination and provision of Aged and Community services; Support at Home experience highly desirable
  • Experience and expertise in working in a Clinical or Allied Health setting
  • A genuine desire to deliver outstanding customer service in all stakeholder interactions
  • Strong communication and interpersonal skills with a focus on building and fostering meaningful relationships
  • Are committed to being part of a workplace culture based on the BESway of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

  • A current Working With Childrens Check or willingness to obtain one
  • Current and ongoing flu vaccinations
  • Australian working rights
  • Ability to pass a national police clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Advisor PD.pdf

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org.

Only shortlisted candidates will be contacted. We look forward to hearing from you!

Recommended jobs

Care Advisor

Geelong, VIC, Australia, 3220 Home Care
Combine your Case Management experience, caring nature & passion for person-centred aged care in this critical Home Care role

Home Care Worker

Boroondara City, VIC, Australia Home Care
Support clients to live independently by providing personal care, domestic assistance & social support. Apply now and make a difference!

Care Organiser

Braybrook, VIC, Australia, 3019 Home Care
Embrace the opportunity to be a beacon of kindness and love within our vibrant community in this customer-facing role, where you’ll be part of an organisation that genuinely cherishes and supports its people.

Enrolled Nurse- Med. Endorsed

Forest Hill, VIC, Australia, 3131. Wantirna, VIC, Australia, 3152 Site Care Operations
Connect with residents and support their needs in an Aged Care residence where your skills and experience are valued by a tight knit team

Registered Nurse - Night Duty

Mornington (TAS), TAS, Australia, 7018 Site Care Operations
Connect with residents and support their needs in an Aged Care residence where your skills and experience are valued by a tight knit team!

Registered Nurse Level 1

Mornington (TAS), TAS, Australia, 7018 Site Care Operations
Connect with residents and support their needs in an Aged Care residence where your skills and experience are valued by a tight knit team!