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Care Advisor

  • Swan Hill, VIC, Australia, 3585
  • Full time
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About Us

At Uniting AgeWell, we’re dedicated to supporting older people to experience wellbeing, choice, and independence in their lives. Whether living at home or in residential care, we want every person to feel valued, supported, and connected to their community.

With services across Victoria and Tasmania, our team of over 4,600 staff and 600 volunteers are committed to providing high-quality, compassionate care.

Our workplace culture is grounded in the BEST philosophy—Believe, Excel, Support, and Trust—and shaped by our values of Kindness, Respect, Integrity, Innovation, and Inclusion. These principles guide our care, our culture, and our commitment to those we serve.

To learn more, visit: www.unitingagewell.org

Why Join Uniting AgeWell?

We believe in supporting our people to grow personally and professionally, while making a genuine difference in the community.

As part of our team, you’ll enjoy:

  • Competitive pay – Above Award hourly rates

  • Salary packaging benefits – Access up to $15,900 + $2,650 for meals and entertainment annually 

  • Annual leave loading – Extra pay while on leave

  • Ongoing development – Access to education, training, and career pathways

  • Employee Assistance Program – Free and confidential 24/7 support for you and your family

  • Enhanced parental leave – Flexible options to support your family

  • Relocation flexibility – Opportunities to work across our extensive Victoria and Tasmania network

Join a not-for-profit, values-based organisation where you’ll be supported to succeed—and where your work truly matters.

Join Our Team in Swan Hill

Our Loddon Mallee Home Care program supports older people to live independently in their own homes for as long as possible. We provide personalised aged care services in Swan Hill and surrounding communities and are currently seeking a passionate and experienced Care Advisor to join our Swan Hill team. This community-based role involves regular in-home visits to deliver tailored care and support throughout the service area.

If you're committed to person-centred care, enjoy building meaningful relationships, and want to make a genuine impact in your community, this could be the perfect role for you.

About the role  

As a Care Advisor, you’ll play a key role in empowering older people to live safely and independently at home. You’ll manage a caseload of clients, developing personalised care plans and working closely with families, support teams, and health professionals to deliver holistic, high-quality care.

Key responsibilities include:

  • Conducting regular in-home visits to assess client needs and wellbeing

  • Performing initial assessments with prospective clients, including referrals and support recommendations

  • Developing, implementing, and reviewing personalised care plans in consultation with clients and families

  • Coordinating services in collaboration with Care Organisers and external providers

  • Liaising with health professionals, social workers, and community services to ensure integrated, client-focused care

  • Managing care budgets to ensure quality services are delivered within funding limits

  • Participating in case discussions, incident management, and feedback reviews

  • Maintaining accurate records of assessments, care plans, budgets, and client interactions

  • Using a range of communication strategies to understand and meet client and family expectations

  • Ensuring financial and administrative compliance with all relevant organisational and program policies

For a full list of responsibilities, please refer to the Position Description: Care Advisor 

What We’re Looking For

We’re looking for a skilled and compassionate Care Advisor who is committed to delivering exceptional care and empowering older people to live with dignity and independence.

You’ll bring

  • Case Management expertise – Experience managing client caseloads, particularly within aged care or community settings, and a strong understanding of person-centred, goal-driven support

  • Care planning capability – Confidence in developing, delivering, and evaluating individualised care plans aligned with Consumer Directed Care principles

  • Aged Care program knowledge – Familiarity with HCP funding models, compliance requirements, and service delivery practices

  • Assessment and documentation skills – Ability to conduct comprehensive assessments and maintain high-quality documentation

  • Strong communication – Excellent interpersonal skills to build trust and collaborate effectively with clients, families, and professionals

  • A focus on safety and compliance – Knowledge of safety practices and regulatory standards across the aged care or health sectors

  • Values alignment – A genuine connection to our BEST philosophy and organisational values

Mandatory Requirements

Applicants must have or be willing to obtain the following:

  • A valid Australian driver’s licence and unlimited access to a reliable, insured vehicle

  • Current First Aid and CPR certifications

  • Working with Children Check (Employee)

  • National Police Check OR NDIS Worker Screening Check

  • Up-to-date vaccinations in accordance with Uniting AgeWell’s Vaccination Policy

  • Full Australian working rights

How to Apply

To apply, access the Position Description – Care Advisor to ensure this opportunity aligns with your skills and values.

Click Apply to submit your application.

For any queries, please contact: recruitment@unitingagewell.org

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

Please note: Only shortlisted applicants will be contacted. The position may be filled as soon as a suitable candidate is identified.

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