Join our team

About Us

At Uniting AgeWell, we are dedicated to empowering older people to experience wellbeing, choice, and independence in their lives. We strive to ensure they feel valued as members of their community and have easy access to the services they need—whether at home or in a residential setting—to live the life they want.

With services spanning Victoria and Tasmania, our team of 4,600 staff and 600 volunteers is committed to delivering high-quality care and support.

Our workplace culture is guided by the BEST philosophy—Believe, Excel, Support, and Trust—and underpinned by our core values of Kindness, Respect, Integrity, Innovation, and Inclusion. These principles, along with our customer service charter and promise, shape everything we do.

For more information, visit our website: www.unitingagewell.org

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Why Join Uniting AgeWell? 

At Uniting AgeWell, we empower our staff to grow both personally and professionally while making a meaningful impact in their local communities. As part of our team, you’ll receive:

• Competitive Pay: Above Award hourly rates
• Salary Packaging Benefits: Up to $15,900 tax-free, plus an additional $2,650 annually for meals and entertainment
• Annual Leave Loading: Extra pay while on leave
• Career Growth: Access to education, training, and career pathway opportunities
• Employee Assistance Program: Confidential 24/7 support for you and your family
• Enhanced Parental Leave: Flexible options for parental leave
• Relocation Flexibility: Opportunities to work across Victoria and Tasmania within our extensive network

Be part of a not-for-profit, values-based organisation that genuinely cares about its people and the communities we serve. With ongoing training and support, we’ll help you succeed in your role and build a fulfilling career.

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Join Our Team

Uniting AgeWell's Loddon Mallee North Home Care program supports elderly clients to live safely and independently at home for as long as possible. We provide comprehensive ageing support and services across the Mallee and Gannawarra regions.

This office-based role involves regular in-home client visits throughout the service area, supporting clients in Swan Hill, Kerang, and surrounding communities.

If you're passionate about making a real difference in your local community, empowering clients to maintain their independence and quality of life, and looking for a role where you can utilise your experience in Case Management while knowing you're making an impact, this could be the opportunity for you.

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As a Care Advisor, you will play a vital role in advocating for clients’ independence and quality of life through personalised care plans and packages. You will manage a caseload of clients, empowering them to live safely and independently in their own homes.

Key responsibilities of the Care Advisor include:

• Conducting regular in-home visits to assess and support clients.
• Performing initial assessments of prospective clients, identifying core needs, and providing recommendations or referrals.
• Developing, implementing, evaluating, and regularly reviewing personalised care plans in consultation with clients and their families.
• Collaborating with Care Organisers and external stakeholders to to coordinate services outlined in care plans.
• Liaising with healthcare providers, allied health professionals, social workers, and community services to ensure holistic care for clients.
• Overseeing care plan budgets to ensure services are delivered within allocated funding while maintaining high standards of care.
• Supporting effective client pathways through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution.
• Maintaining accurate and up-to-date records of client assessments, care plans, and services provided.
• Contributing to teamwork and continuous improvement to enhance client outcomes.
• Actively seeking to understand client and family expectations, using a variety of communication strategies.
• Managing client finance information with accuracy and timeliness.
• Ensuring financial and administrative requirements of the program comply with departmental and organisational policies.

For a full list of responsibilities, please refer to the Position Description: Care Advisor