Join our team

About Us

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000  staff and 600  volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell - Ballarat

• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the Role

Based in our Ballarat office, the Care Organiser supports the coordination and intake of home care services within the Grampians Home Care Program. Working closely with Community Team Leaders and Care Advisors, you’ll help ensure high-quality, client-focused care is delivered efficiently and seamlessly.

Your primary focus will be supporting the delivery of Uniting AgeWell’s CHSP and HCP programs through effective scheduling, strong communication, and accurate administration.

Key responsibilities may include:

• Providing helpful, professional service to clients, families, staff, and visitors

• Scheduling and coordinating care services

• Managing client intake and onboarding

• Handling client financial information accurately and on time

• Maintaining systems for budgeting, invoicing, document control, and reporting

• Ensuring compliance with organisational and program requirements

• Building and maintaining positive relationships with clients and stakeholders

This is a full-time role, Monday to Friday

About You

You bring warmth, professionalism, and a genuine commitment to supporting others. You thrive in a busy environment and enjoy playing a key role in keeping operations running smoothly.

We’re looking for someone with:

• Experience in scheduling, rostering, and coordinating client services and supports, particularly within aged care or community services.

• Friendly, professional customer service skills and a compassionate nature

• Experience using client management systems

• Highly organised, with strong attention to detail and problem-solving skills

• Ability to multi-task across phone calls, emails, and scheduling tasks

• A team-first attitude, with the ability to work independently when needed

• Alignment with our BEST values – Believe, Excel, Support, and Trust

Essentials for Working in Aged Care

To be considered for this role, you will need to have (or be willing to obtain):

• Working With Children Check (employee version)

• Current and ongoing flu vaccinations

• Australian working rights

• A clear national police check

Make a positive difference in your community

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

You can access the position description here: Care Organiser

For more information, please contact the Recruitment Team at Recruitment@unitingagewell.org and include the position title and location in your enquiry.

This position will close once a preferred candidate has been appointed. We look forward to hearing from you.