Join our team
Care Organiser
- Ballarat, VIC, Australia
- Full time
About Us
At Uniting AgeWell, we support older people to live with choice, independence and dignity. Through our community and residential services across Victoria and Tasmania, we help older people stay connected to their communities and continue living the life they choose.
With more than 5,500 employees and 600 volunteers, we are committed to delivering high-quality care and services that make a genuine difference.
Our culture is built on our BEST philosophy - Believe, Excel, Support and Trust - and guided by our values of Kindness, Respect, Integrity, Innovation and Inclusion.
More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why Choose Uniting AgeWell?
- Above-award hourly rates
- Salary packaging benefits of up to $15,900 plus an additional $2,650 annually
- Annual leave loading
- Career development, education and training opportunities
- Comprehensive Employee Assistance Program available 24/7
- Enhanced parental leave options
- Opportunities to work across our Victorian and Tasmanian network
- A supportive, values-based not-for-profit organisation
We are seeking a Care Organiser to join our team, based in our Ballarat office. In this role, you will coordinate and schedule services across both programs, ensuring clients receive the right support at the right time. Working closely with clients, Care Advisors, support staff and service providers, you will manage service schedules, respond to changing client needs and help deliver high-quality, person-centred care.
This is a full-time position working Monday to Friday.
Duties may include:
- Coordinating and scheduling services across the Support at Home and Commonwealth Home Support Programme (CHSP)
- Matching care staff to client needs, preferences and availability
- Managing service schedules and responding to changes, cancellations and urgent requests
- Liaising with clients, families, Care Advisors and support staff to ensure continuity of care
- Monitoring service delivery and making scheduling adjustments to meet client needs
- Maintaining accurate client records and scheduling information
- Responding to client and staff enquiries and providing exceptional customer service
- Ensuring scheduling and administrative processes comply with organisational policies and funding requirements
- Working collaboratively with the broader Home Care team to support efficient service delivery and positive client outcomes
About You
You are organised, approachable and genuinely enjoy helping people. You thrive in a busy environment, enjoy building positive relationships and take pride in delivering exceptional customer service.
This role is ideally suited to someone with experience coordinating and scheduling services within the aged care, health or community services sector. You enjoy solving problems, managing competing priorities and ensuring the right people are in the right place at the right time to deliver high-quality care.
To be successful in this role, you will have:
- Experience coordinating, scheduling or rostering services within aged care, health or community services
- Strong organisational and time management skills, with the ability to manage competing priorities
- Excellent communication and customer service skills, with the ability to build positive relationships with clients, families and colleagues
- A proactive, solutions-focused approach with the ability to adapt to changing priorities
- High attention to detail and accuracy when maintaining schedules and client records
- Confidence using computer systems, databases and Microsoft Office applications
- A sound understanding of the Support at Home Program, Commonwealth Home Support Programme (CHSP) or the broader community aged care sector (desirable)
Essential Requirements
You must have, or be willing to obtain:
- A Victorian Working with Children Check (Employee)
- Current and ongoing flu vaccination
- A National Police Check
- Australian working rights
Ready to Apply
In applying for this position, you acknowledge that you have read and understood the inherent requirements detailed in the Position Description: Care Organiser
We warmly welcome applications from Aboriginal and Torres Strait Islander peoples.
For more information, please contact the Recruitment Team at Recruitment@unitingagewell.org and quote the position title and location.
Only shortlisted candidates will be contacted.
Help older people live well with choice and dignity - choose a career with heart.
