Join our team

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4300 staff and 300 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell

• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role:

Based in our Bendigo office, the Care Organiser is essential in ensuring the effective daily delivery and coordination of services for our clients. This full-time position will see you working Monday to Friday. You will be the key contact for clients and play an active role in supporting our Care workers maintaining day-to-day service delivery and coordination of client services including: scheduling, customer service, records management, monthly reporting and document control. Responsibilities may include: 

• Provide excellent, helpful first point service to clients, visitors and staff
• Build customer relationships and greet clients promptly and courteously
• Effective management of office systems and supplies
• Monitor and manage group email inboxes, post and other forms of communication
• Manage database entries and appropriate documentation
• Escalation / management of client enquiries / complaints and incidents reported

About you:

You are passionate about what you do and want to make a difference in the lives of our clients to support them to live life to their potential whilst remaining in their home. This is the place for you if you have:

• Ability to thrive in a fast-paced and dynamic environment, with the capacity to manage multiple tasks including phone calls, emails, and in-person customer interactions
• Excellent customer service skills, characterised by a friendly and professional demeanor, with a reputation for care and compassion
• Proven ability to excel in fast-paced environments with adaptability, resourcefulness, and strong problem-solving skills
• A demonstrated ability to manage multiple tasks while ensuring a high level of attention to detail and accuracy
• Experience in creating and maintaining rosters within the health sector would be highly valued
• Strong communication skills with a compassionate and empathetic approach to work
• Proficient in working both collaboratively within a team and independently
• Exceptional time management skills and highly organised
• Experience utilising client management systems
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children Check card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance OR NDIS Workers screen

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Organiser PD.pdf

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org. Please note the position and location.

We look forward to hearing from you! Applications close at 5 pm on Friday, 22nd November.