Join our team

About Us

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000  staff and 600  volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell - Bendigo

• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the Role

Based in our Bendigo office, this role is integral to supporting the intake process for our Commonwealth Supported Home Care Packages services. Leveraging your strong customer-focused skillset, you will collaborate closely with Community Team Leaders and Care Advisors to ensure the delivery of high-quality care services to our clients.

You will be the key contact for clients and play an active role maintaining day-to-day service delivery and coordination of client services.

This is a full-time role working Monday to Friday

Key responsibilities may include:

• Develop and maintain relationships with clients and/or their carers to ensure care needs are being provided

• Intake & Review

• Service plan development and ongoing reviews

• Initial engagement with perspective client

• Annual reviews of existing clients

• Ensure that client finance information is managed in a timely and accurate manner

• Ensure that the administrative requirements of the program are in accordance with Departmental and organisational requirements

About You

You bring warmth, professionalism, and a genuine commitment to supporting others. You thrive in a busy environment and enjoy playing a key role in keeping operations running smoothly.

We’re looking for someone with:

• Great customer service skills which are friendly and professional and are known for your caring and compassionate nature

• Experience in Intake processes

• Experience with invoice reconciliation

• Experience and knowledge in Commonwealth Supported Home Care Packages

• Ability to multi-task across phone calls, emails, and scheduling tasks

• A team-first attitude, with the ability to work independently when needed

• Experience with accounts software and CRM Systems

Essentials for Working in Aged Care

To be considered for this role, you will need to have (or be willing to obtain):

• Working With Children Check (employee version)

• Current and ongoing flu vaccinations

• Australian working rights

• A clear national police check

Make a positive difference in your community

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

You can access the position description here: Care Organiser

For more information, please contact the Recruitment Team at Recruitment@unitingagewell.org and include the position title and location in your enquiry.

This position will close once a preferred candidate has been appointed. We look forward to hearing from you.