Join our team

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell 

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role:

We have an exciting opportunity for a Full-Time 12 month fixed-term maternity leave cover role, working with our South Melbourne Metro team located in Berwick. The primary purpose of this position is to manage and to support the effective delivery of Uniting Agewell Commonwealth Home Support Programs (CHSP). This includes providing high quality support to clients, maintaining relationships with internal and external stakeholders, responding to client's enquiries, and supporting the client's journey to enhance their independence and quality of life.

Key Responsibilities: 

• First point for enquiries and Intake of CHSP clients. Including managing of incoming referrals via My Aged Care Portal.
• Service coordination, assessment, and monitoring of clients’ needs and goals in order to ensure a client directed, timely, safe and high-quality service delivery.
• Develop and maintain positive stakeholder relationships and engagement and build networks to promote Uniting AgeWell services and advocate on behalf of clients.
• Conduct client follow up as required and liaise with schedulers and home care workers to ensure service delivery meets client expectations and needs.
• Complete all required documentation and actions to ensure quality standards are met.
• Apply a continuous improvement approach to Uniting AgeWell’s service delivery.
• Record all relevant client communication and information into the required client management systems.

About you:

You are passionate about what you do and want to make a difference in the lives of our clients to support them to live life to their full potential whilst remaining in their home safely.

• Experience in Aged Care Service, Community Services or Disability Services client coordination.
• Experience using client management systems
• Excellent communication skills with a compassionate and empathetic approach to your work. 
• Ability to have ‘must have’ conversations.
• You will thrive in a fast paced and varied environment and have the ability to multi-task
• Strong attention to detail, and problem-solving abilities 
• Excellent time management and highly organised
• Ability to work both within a team and autonomously
• Experience in assessing risks and developing management strategies to keep client safe.
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children Check card (Employee)
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Organiser PD.pdf

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!