Join our team
Care Organiser
- Braybrook, VIC, Australia, 3019
- Full time
About Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why choose Uniting AgeWell - West Metro Home Care
- Easy to access with public transport and free on/off site parking
- Above award hourly rates
- Salary packaging benefit up to $15,900 + $2,650 annually
- Annual Leave loading
- Career pathways, education and training opportunities
- Comprehensive Employee Assistance Program available 24/7 for our staff
- Enhanced Parental Leave options
- Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
- Not for profit, values-based organisation
About the role:
Play a vital role in keeping quality care on track. Based onsite at our Braybrook Home Care office, this position is ideal for an experienced scheduler who thrives in a fast‑paced, people‑focused environment.
As our Care Organiser – Scheduling, you will coordinate rosters and services to ensure clients receive the right support at the right time. Previous scheduling experience is essential, ideally within a community or home care setting, where your ability to balance priorities, problem‑solve, and communicate effectively will directly support both clients and care teams.
This is a full‑time, onsite role, working Monday to Friday, 9:00am to 5:00pm, offering stability, structure, and close collaboration with care and operational teams.
You will be the key contact for clients and play an active role in supporting our Care workers maintaining day-to-day service delivery and coordination of client services including: scheduling, intake, records management, monthly reporting and document control.
Responsibilities:
- Coordinate and maintain staff rosters to meet client service requirements
- Schedule and adjust services in response to client needs, leave, and unplanned changes
- Ensure care services are delivered in line with consumer‑directed care and compliance requirements
- Communicate effectively with care workers, clients, and internal teams
- Manage last‑minute changes, cancellations, and urgent service requests
- Maintain accurate records in scheduling and client management systems
- Support efficient service delivery while balancing staff availability and client preferences
About you:
This is the place for you if you have:
- Great customer service skills which are friendly and professional and are known for your caring and compassionate nature
- Previous administrative and rostering/scheduling experience in community services (CHSP/HCP)
- Ability to manage multiple requests in a fast-paced environment
- Experience within the aged care sector
- Thrive in a team and also appreciate the one to one interactions
- Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care:
- A current Working With Children Check card
- Current and ongoing flu vaccinations
- Australian working rights
- Ability to pass a national police clearance and NDIS Clearance
Make a positive difference in your community – apply now!
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
You can access the position description here: Care Organiser PD.pdf
For more information please contact the Recruitment Team at Recruitment@unitingagewell.org. Please note the position and location.
Only shortlisted candidates will be contacted. We look forward to hearing from you!
