Join our team

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell:

• Be a part of a values based organization
• Join one of Victoria’s leading aged care providers in one of the fastest growing industries
• Work in your local community and make a difference to the lives of our residents and clients
• Career pathways, education and training opportunities
• Benefits, including salary packaging

About the role:

Based out of our Head Office in Wesley Place, Melbourne, the Technical Applications Support Manager is responsible for the operational excellence, stability, and continuous improvement of Uniting AgeWell’s application suite.

Reporting to the Head of Applications, this role leads the technical branch of the team, overseeing Application Support Officers and Integration Developers to ensure seamless system performance across Residential, Home Care, and Corporate functions.

• Own and champion ITIL best practices across the Applications team
• Major Incident Management: Act as the primary lead for critical system outages, coordinating technical teams and communicating with stakeholders until resolution
• Problem Management: Drive proactive trend analysis to identify recurring incidents and eliminate root causes
• Change Management: Oversee the technical review of all changes, ensuring risk assessments are thorough and deployments do not disrupt care services
• Application Register & CMDB: Ensure the integrity of the technical asset data, verifying that all system changes (via the Change Management process) are reflected in the registry. Perform quarterly audits of the CMDB to ensure "as-built" documentation matches the live environment
•  Maintain a centralised Contract Register for all enterprise applications, ensuring visibility of renewal dates, notice periods, and commercial obligations
• Develop and maintain regular Performance Reporting for the entire Applications department
• Provide the Head of Applications with weekly/monthly dashboards covering ticket trends, system uptime, and team productivity
• Partner with the Business Enablement team, the Knowledge Management & Training team, and the Solution Architect to ensure new applications are "support-ready" before deployment and ensure technical workarounds are documented and user-centric
• Lead, mentor, and performance-manage the Application Support Officers and Integration Developer(s)
• Foster a culture of technical excellence and proactive problem-solving
• Act as the primary technical escalation point for complex application or integration failures

About You:

You are passionate about what you do and want to make a difference in the lives of our residents and clients, enhancing their self-esteem and empowering them to make choices.

This is the place for you if you have:

• 5+ years of experience in application support or systems administration, with at least 2 years in a leadership or senior technical role
•  Strong understanding of enterprise applications, middleware, and integration points
• Familiarity with scripting, automation tools, and monitoring platforms.
• Experience with ticketing systems, change management processes, and incident response
•  Demonstrated experience leading Major Incident Management (MIM) and chairing Change Advisory Boards (CAB)
• Proficiency in data visualisation tools to report on team KPIs
• Prior experience in the Healthcare or Aged Care industry is highly desirable, with an understanding of the 24/7 nature of clinical/residential environments
• Excellent written and verbal communication skills
• Highly developed organisation, analytical and problem-solving skills
• Thrive in a team and also appreciate the one to one interactions
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children Check card 
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here:  Technical Applications Support Manager PD.pdf

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!