Join our team

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell 

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role:

As an Intake Care Advisor, you will be a trusted first point of contact for clients newly approved or allocated a Support at Home package, guiding them through the intake and onboarding process with empathy, clarity, and professionalism.

Working collaboratively with our West Metro and North Metro teams, you will help ensure every client experiences a smooth, welcoming, and well‑coordinated transition into services—feeling informed, confident, and genuinely supported from day one. 

In this rewarding role, you will:

• Provide end‑to‑end intake support for clients newly allocated Support at Home funding.
• Conduct initial meetings with clients and/or their representatives to:
• Develop personalised, goal‑focused care plans aligned to individual needs and preferences
• Clearly explain Support at Home packages and funding
• Discuss available services and support options
• Outline next steps and timeframes with confidence and reassurance
• Guide clients through the onboarding process, including required documentation and assessments.
• Work closely with internal teams to coordinate the timely and effective commencement of services.
• Maintain accurate and compliant client records in line with aged care legislation and organisational requirements.
• Deliver exceptional customer service and build strong, respectful relationships with clients, families, and key stakeholders—ensuring a positive and reassuring experience with Uniting AgeWell.

About You

To succeed in this role, you will bring:

• Proven experience in intake, assessment, or client onboarding within aged care or community services.
• A strong understanding of the community aged care system and client pathways.
• Demonstrated experience working within the Support at Home program.
• Excellent interpersonal and communication skills, with the ability to engage sensitively with a diverse client group.
• Strong organisational skills, with the ability to manage competing priorities and work autonomously.
• A high level of attention to detail, with confidence in documentation and data entry
• A strong ability to work collaboratively as part of a team, alongside an appreciation for engaging in one‑to‑one interactions.
• A genuine commitment to being part of a workplace culture that lives the BEST way of life (Believe, Excel, Support and Trust) 

Why Join Us?

This is more than an intake role—it’s an opportunity to make a meaningful difference by supporting clients at a critical point in their care journey.

You’ll be part of a collaborative, values‑driven team that is committed to delivering quality outcomes and positive experiences for older people and their families.

Essentials for working in Aged Care:

• A current Working With Children Check or willingness to obtain one
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Advisor PD.pdf

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org.

Only shortlisted candidates will be contacted. We look forward to hearing from you!