Join our team

Full-time Fixed-Term (Parental Leave Cover) to February 2027

About Us

At Uniting AgeWell, we support older people to live with choice, independence and dignity. Through our community and residential services across Victoria and Tasmania, we help older people stay connected to their communities and continue living the life they choose.

With more than 5,500 employees and 600 volunteers, we are committed to delivering high-quality care and services that make a genuine difference.

Our culture is built on our BEST philosophy - Believe, Excel, Support and Trust - and guided by our values of Kindness, Respect, Integrity, Innovation and Inclusion.

More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why Choose Uniting AgeWell?

• Above-award hourly rates
• Salary packaging benefits of up to $15,900 plus an additional $2,650 annually
• Annual leave loading
• Career development, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7
• Enhanced parental leave options
• Opportunities to work across our Victorian and Tasmanian network
• A supportive, values-based not-for-profit organisation

 

Our Loddon Mallee North Support at Home Program supports older people to remain independent in their own homes for as long as possible. We deliver personalised aged care services to clients across Swan Hill and surrounding communities and are currently seeking a Care Organiser to join our team on a full-time, fixed-term basis covering parental leave until February 2027.

Based in our Swan Hill office, this is a customer-focused role where you will be the first point of contact for clients, families and visitors. Working from reception, you'll provide a warm and professional experience while supporting the day-to-day coordination and administration of our home care services.

You will work closely with the broader team to ensure services are delivered efficiently, client information is maintained accurately, and administrative and financial processes are completed to a high standard.

Duties may include:

• Providing exceptional customer service to clients, families and visitors
• Managing incoming calls, enquiries and reception activities
• Supporting the coordination of client services and schedules
• Assisting with client onboarding, service changes and reviews
• Maintaining accurate client records and documentation
• Managing client financial information and supporting invoice reconciliation
• Preparing reports and completing administrative tasks in line with organisational and funding requirements
• Liaising with clients, families, staff and external stakeholders
• Working collaboratively with colleagues to support high-quality service delivery

About You

You are organised, approachable and genuinely enjoy helping people. You thrive in a busy environment, enjoy building positive relationships and take pride in providing exceptional customer service.

To be successful in this role, you will have:

• Strong customer service skills and a professional, welcoming approach
• Experience in administration, service coordination, reception or customer-facing roles
• Excellent communication skills, with the ability to build rapport with clients, families and colleagues
• Strong organisational skills and the ability to manage multiple tasks and competing priorities
• Confidence using computer systems, databases and Microsoft Office applications
• High attention to detail and accuracy when managing client information and financial records
• Experience with client administration, scheduling, invoicing or service coordination (desirable)
• Experience within aged care, health, community services or a similar customer-focused environment (desirable)
• A commitment to delivering respectful, person-centred service
• A commitment to our BEST philosophy of Believe, Excel, Support and Trust

Essential Requirements

You must have, or be willing to obtain:

• A Victorian Working With Children Check (Employee)
• Current and ongoing flu vaccination
• A National Police Check
• Australian working rights

Ready to Apply?

In applying for this position, you acknowledge that you have read and understood the inherent requirements detailed in the Position Description: Care Organiser

We warmly welcome applications from Aboriginal and Torres Strait Islander peoples.

For more information, please contact the Recruitment Team at Recruitment@unitingagewell.org and quote the position title and location.

Only shortlisted candidates will be contacted.

Help older people live well with choice and dignity - choose a career with heart.