Join our team
Home Care Team Leader - Operations
- Mildura, VIC, Australia, 3500
- Full time
About Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why choose Uniting AgeWell?
- Salary packaging benefit up to $15,900 + $2,650 annually
- Annual Leave loading
- Career pathways, education and training opportunities
- Comprehensive Employee Assistance Program available 24/7 for our staff
- Enhanced Parental Leave options
- Not for profit, values-based organisation
About the role:
We are recruiting two Team Leaders for our home care program in Mildura, each with a distinct operational focus outlined below.
Home Care Team Leader Operations (Care Organisers and Administration)
This role leads the Care Organisers who coordinate and schedule the home care workforce for customer visits. You will oversee daily rostering, manage unplanned leave and service disruptions, and ensure services are delivered efficiently, compliantly and in line with customer needs and preferences.
Home Care Team Leader Operations (Care Advisors / Care Planning)
This role leads the Care Advisors who support customers through care planning, coordination and review. You will ensure care plans are developed, implemented and monitored in line with funding requirements, quality standards and Uniting AgeWell values.
This is a Full Time role working Monday - Friday, 9am - 5pm.
Key Responsibilities:
- Lead and supervise your assigned team to deliver consistent, high quality services
- Ensure daily operations run smoothly, including scheduling or care planning activities
- Monitor performance, compliance and funded program KPIs
- Coach, mentor and support staff performance and development
- Manage risks, incidents and service disruptions appropriately
- Work collaboratively with leaders, teams and stakeholders across Home Care
About you:
This is the place for you if you have:
- Experience in Managing teams within an Age Care sitting (desirable)
- Extensive experience in a community aged care setting
- Previous care planning and/or rostering/scheduling experience in community services (CHSP/Support-at-Home)
- Ability to manage multiple requests in a fast-paced environment
- Experience within the aged care sector
- Thrive in a team and also appreciate the one to one interactions
- Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care:
- A current Working With Children Check card
- Current and ongoing flu vaccinations
- Australian working rights
- Ability to pass a national police clearance and NDIS Clearance
Make a positive difference in your community – apply now!
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
For more information please contact the Recruitment Team at Recruitment@unitingagewell.org. Please note the position and location. You can access the position description here: Home Care Team Leader Operations PD.pdf
Only shortlisted candidates will be contacted. We look forward to hearing from you!
