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IT Systems Officer

  • Melbourne, VIC, Australia
  • Full time
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About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell?

  • Be a part of a values based organization
  • Join one of Victoria’s leading aged care providers in one of the fastest growing industries
  • Work in your local community and make a difference to the lives of our residents and clients
  • Career pathways, education and training opportunities
  • Benefits, including salary packaging

About the role:

Based out of our Head Office in Wesley Place, Melbourne, work as part of Applications Support team in this Full Time role. The Systems Support Officer provides valuable Level 2 technical support and acts as the primary escalation point for Infrastructure, Endpoint and Cloud-related incidents and service requests.

This role is responsible for diagnosing, troubleshooting and resolving complex technical issues across:

• Microsoft 365 services (Exchange Online, Teams, OneDrive, Licensing)
• Entra ID / Active Directory (hybrid identity environments)
• Endpoint Management (Intune / Microsoft Endpoint Manager)
• Azure Infrastructure (IaaS virtual machines and associated services)
 
The Systems Support Officer works closely with the Service Desk (Level 1), Infrastructure and Cloud Engineers (Level 3), Security and Digital Workplace teams to ensure stability, performance, compliance and security of Uniting AgeWell’s technology environment.
 
You will play an active role within the UA team, participating in building a community-based culture that fosters a spirit of the BEST way of life, supporting our people to be their best, give their best and help our community to live their best.
 
About you:

You are passionate about what you do and want to make a difference in the lives of our residents and clients, enhancing their self-esteem and empowering them to make choices!

This is the place for you if you have:

• Experience in a Level 2 IT Support, Infrastructure or Cloud Support role
• Demonstrated experience supporting Microsoft 365 environments, including: Exchange Online, Microsoft Teams, SharePoint and OneDrive
• Strong working knowledge of: Entra ID and Hybrid Active Directory, User lifecycle management and identity troubleshooting 
• Experience with Microsoft Intune / Endpoint Manager, and Windows 10/11 operating systems 
• Strong troubleshooting capability across authentication, device compliance and cloud identity issues
• Experience working within an IT Service Management (ITSM) platform and managing incident lifecycles
• Ability to perform root cause analysis and document technical findings clearly
• High level of analytical and problem-solving skills.
• Excellent interpersonal and written communication skills, with the ability to communicate technical concepts clearly to non-technical stakeholders
• Capacity to manage competing priorities in a dynamic operational environment
• Ability to work collaboratively within a multidisciplinary team
• Experience and understanding of the Aged Care/Health Care 
• Thrive in a team and also appreciate the one to one interactions
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

  • A current Working With Children Check card / Vulnerable People card
  • Current and ongoing flu vaccinations
  • Australian working rights
  • Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here:Download File Systems Support Officer PD.pdf

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!

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