Join our team

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell 

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role:

We are looking for an organised and customer-focused Administration Officer to support our Home Care and Allied Health teams. Working Monday to Friday between 9:00am and 5:00pm, you will be responsible for delivering high-quality administrative support and helping ensure the efficient operation of our services.

As the first point of contact for clients, families, visitors and staff, you will play a vital role in creating a professional and welcoming environment while building positive relationships and delivering exceptional customer service at every interaction.

Key responsibilities include:

• Providing exceptional customer service via phone, email and face-to-face interactions
• Managing reception and high-volume incoming calls
• Coordinating clinician schedules, client appointments and room bookings
• Supporting Home Care and Allied Health teams with administrative functions
• Taking minutes and preparing meeting documentation
• Managing calendars, meeting room bookings and staff schedules
• Organising meetings, events and catering requirements
• Maintaining accurate client records and databases
• Assisting with billing, timekeeping and other administrative processes
• Coordinating office supplies, mail and general office management activities
• Supporting managers and teams with various administrative projects and priorities

About You

You are highly organised, proactive and thrive in a busy environment. You enjoy building positive relationships and take pride in delivering exceptional service and support.

This is the ideal opportunity for someone who enjoys variety, takes initiative, and is passionate about making a genuine difference in the lives of older people.

To succeed in this role, you will bring:

• Previous experience in administration, reception or office management
• Exceptional customer service skills
• Strong verbal and written communication skills
• Excellent organisational and time management abilities
• Experience taking meeting minutes and preparing professional documentation
• Confidence coordinating meetings, events and catering arrangements
• Strong problem-solving skills and the ability to think proactively
• The initiative to work independently while contributing positively to a team environment
• Experience managing competing priorities in a fast-paced environment
• High-level computer skills across Microsoft Office programs
• Experience using AlayaCare and the My Aged Care (MAC) Portal (desirable but not essential)
• Experience working within community aged care, health, allied health or a similar sector (highly desirable)
• Experience supporting multidisciplinary clinical teams (desirable)
• Knowledge of medical reception or healthcare administration (desirable)
• A genuine passion for client engagement and supporting older people to achieve their goals

Essentials for working in Aged Care:

• A current Working With Children Check card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here:  Adminstration Officer (Community Hubs) PD.pdf

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!