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Board Director (Consumer, Marketing and Community Engagement)
- Melbourne, VIC, Australia
- Fixed Term Part Time
About Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations across Victoria and Tasmania, our 5,000 employees and 600 volunteers are committed to high quality services and care.
The Opportunity
We are seeking a Board Director who can bring a strong customer, marketing, and community lens to governance.
The Board Director will help the Board understand the evolving needs and expectations of customers and communities, and how these insights can inform strategy, marketing, organisational performance, reputation, and decision-making.
We are looking for an individual with deep expertise in customer insight, marketing and community engagement, together with experience operating at Board and/or Executive (C-Suite) in a large complex organisation or at a governance level.
Key Experience
In addition to the requirements of the Board Director Position Description, the successful candidate will demonstrate experience in one or more of the following areas:
- Establishing and overseeing governance frameworks that capture customer, and market insights, identify emerging needs and expectations, and translate these insights into organisational strategy, marketing, performance and Board decision-making
- Using customer and community insights to shape strategic priorities, service models, organisational performance and future growth opportunities
- Designing and evaluating governance approaches that ensure consumer voice and partnership meaningfully inform oversight, decision-making and organisational improvement
- Community and stakeholder engagement, including partnership development, social licence and building trusted relationships across diverse communities
- Brand, reputation and customer experience, with an understanding of how these contribute to organisational performance, sustainability and market position
Selection Criteria
The successful candidate will demonstrate:
- Previous Board Director experience, ideally within aged care, health, community services or a similarly complex environment
- Expertise in customer insight, consumer partnership, community engagement, marketing or a related discipline
- The ability to translate customer and community insights into governance discussions and organisational improvement
- Strong strategic thinking, sound judgement and a commitment to person-centred care and consumer partnership
Applications will close 5.00pm Wednesday 29th July 2026.
For more information please contact Daniel Knox at Dknox@unitingagewell.org.
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