Join our team
Care Advisor
- Braybrook, VIC, Australia, 3019
- Full time
About Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why choose Uniting AgeWell - North West Metro Home Care
- Easy to access with public transport and free on/off site parking
- Above award hourly rates
- Salary packaging benefit up to $15,900 + $2,650 annually
- Annual Leave loading
- Career pathways, education and training opportunities
- Comprehensive Employee Assistance Program available 24/7 for our staff
- Enhanced Parental Leave options
- Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
- Not for profit, values-based organisation
About the role:
As a Care Advisor (Case Manager) with our North West Metro Melbourne and Barwon Home Care Program, you’ll jump into a fast‑paced, purpose-driven role where you can make a real difference every single day. You’ll take the lead on your own caseload of clients, championing their independence and empowering them to continue living confidently and comfortably in their own homes.
You’ll work from either our Northern or Western office, depending on the successful applicant, joining a vibrant, supportive team that’s passionate about positive outcomes and community impact.
This is a full-time role, Monday to Friday, 9am to 5pm, giving you the perfect balance of stability, teamwork and truly meaningful work.
Key elements of the role include:
- Performing initial assessments of prospective clients, identifying core needs and developing care plans that align with the participants assessed need
- Managing budgets and ensuring services are delivered within financial constraints
- Working closely with Care Organisers to coordinate the delivery of services as outlined in the care plan
- Liaising with referring healthcare providers, allied health professionals, social workers, and community services
- Facilitating effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution
- Maintaining accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
- Coordinating services within business guidelines
- Ensuring all service delivery meets the Aged Care Quality Standards and maintains accurate records for program audits
About You
- Demonstrated skills and experience in Case Management
- Experience and expertise in the coordination and provision of Aged and Community services; Support at Home experience highly desirable
- Experience and expertise in working in a Clinical or Allied Health setting
- A genuine desire to deliver outstanding customer service in all stakeholder interactions
- Strong communication and interpersonal skills with a focus on building and fostering meaningful relationships
- Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care:
- A current Working With Children or willingness to obtain one
- Current and ongoing flu vaccinations
- Australian working rights
- Ability to pass a national police clearance
Make a positive difference in your community – apply now!
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
You can access the position description here: Care Advisor PD.pdf
For more information please contact the Recruitment Team at Recruitment@unitingagewell.org.
Only shortlisted candidates will be contacted. We look forward to hearing from you!
