Join our team

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 taff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell - North Melbourne Metro 

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the Role

As a Care Advisor (Case Manager) supporting our North Melbourne Metro Home Care Program, you will be responsible for managing a caseload of clients, playing a vital role in advocating for them to remain living independently in their own homes. The position will be based a our office in Northcote. 

Key elements of the role include 

• Performing initial assessments of prospective clients, identifying core needs and developing care plans that align with the participants assessed need
• Managing budgets and ensuring services are delivered within financial constraints
• Working closely with Care Organisers to coordinate the delivery of services as outlined in the care plan
• Liaising with referring healthcare providers, allied health professionals, social workers, and community services
• Facilitating effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution
• Maintaining accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
• Coordinating services within business guidelines
• Ensuring all service delivery meets the Aged Care Quality Standards and maintains accurate records for program audits

About You

You are a supportive, friendly, and organised individual with excellent time management, leadership and customer services skills. You thrive in a dynamic and innovative environment and enjoy being part of a highly skilled team who believe in the care and service that they provide.

You also have:

• Demonstrated skills and experience in Case Management
• AHPRA registration (highly desirable).
• Experience and expertise in the coordination and provision of Aged and Community services; Support at Home experience highly desirable
• Experience and expertise in working in a Clinical or Allied Health setting
• A genuine desire to deliver outstanding customer service in all stakeholder interactions
• Strong communication and interpersonal skills with a focus on building and fostering meaningful relationships
• The ability to thrive in team environments while also valuing one‑to‑one client interactions.
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children or willingness to obtain one
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Advisor PD.pdf

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org.

Only shortlisted candidates will be contacted. We look forward to hearing from you!