Join our team
Care Organiser
- Bendigo, VIC, Australia, 3550
- Full time
Use your finance, administration and customer service skills to support older people and coordinate aged care services.
About Us
At Uniting AgeWell, we support older people to live with choice, independence and dignity. Through our community and residential services across Victoria and Tasmania, we help older people stay connected to their communities and continue living the life they choose.
With more than 5,500 employees and 600 volunteers, we are committed to delivering high-quality care and services that make a genuine difference.
Our culture is built on our BEST philosophy - Believe, Excel, Support and Trust - and guided by our values of Kindness, Respect, Integrity, Innovation and Inclusion.
More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why Choose Uniting AgeWell?
- Above-award hourly rates
- Salary packaging benefits of up to $15,900 plus an additional $2,650 annually
- Annual leave loading
- Career development, education and training opportunities
- Comprehensive Employee Assistance Program available 24/7
- Enhanced parental leave options
- Opportunities to work across our Victorian and Tasmanian network
- A supportive, values-based not-for-profit organisation
Based in our Bendigo office, this role combines customer service, administration and financial coordination. You will support the day-to-day operations of the program, ensuring client records, financial processes and service administration are completed accurately and efficiently.
This is a full-time position working Monday to Friday.
Duties may include:- Managing client financial information, including invoicing and reconciliation
- Maintaining accurate client records and documentation
- Preparing reports and supporting financial administration activities
- Ensuring administrative and financial processes comply with organisational and funding requirements
- Providing exceptional customer service to clients, families and visitors
- Managing incoming calls, enquiries and reception activities
- Supporting client onboarding, service changes and annual reviews
- Liaising with clients, families, staff and external stakeholders
- Working collaboratively with Care Advisors and the broader team to support high-quality service delivery
About You
You are organised, approachable and genuinely enjoy helping people. You thrive in a busy environment, enjoy building positive relationships and take pride in providing exceptional customer service.
This role is ideally suited to someone with experience in finance, bookkeeping or financial administration who is looking to apply their skills in a rewarding aged care environment. A caring and empathetic nature is essential, along with a commitment to building strong relationships with clients and their families.
To be successful in this role, you will have:
- Strong customer service skills and a professional, welcoming approach
- Experience managing financial processes, including budgeting, invoicing, accounts processing, record-keeping and reporting.
- Excellent communication skills, with the ability to build rapport with clients, families and colleagues
- Strong organisational and multitasking skills, with the ability to manage competing priorities in a busy environment
- Confidence using computer systems, databases and Microsoft Office applications
- High attention to detail and accuracy when managing financial information and client records
- Experience coordinating services or schedules within budget requirements (desirable)
Essential Requirements
You must have, or be willing to obtain:
- A Victorian Working With Children Check (Employee)
- Current and ongoing flu vaccination
- A National Police Check
- Australian working rights
Ready to Apply?
In applying for this position, you acknowledge that you have read and understood the inherent requirements detailed in the Position Description: Care Organiser
We warmly welcome applications from Aboriginal and Torres Strait Islander peoples.
For more information, please contact the Recruitment Team at Recruitment@unitingagewell.org and quote the position title and location.
Only shortlisted candidates will be contacted.
Help older people live well with choice and dignity - choose a career with heart.
You are organised, approachable and genuinely enjoy helping people. You thrive in a busy environment, enjoy building positive relationships and take pride in delivering exceptional customer service.
This role would suit someone with a background in finance, bookkeeping, administration or customer service who is looking to use their skills in a rewarding, people-focused environment. A caring and empathetic nature is essential, along with a commitment to building strong relationships with clients and their families.
To be successful in this role, you will have:
-
Strong customer service skills and a professional, welcoming approach
-
Experience in administration, finance, bookkeeping, service coordination, reception or other customer-facing roles
-
Experience managing financial records, invoicing, reconciliation and reporting
-
Excellent communication skills, with the ability to build rapport with clients, families and colleagues
-
Strong organisational and multitasking skills, with the ability to manage competing priorities in a busy environment
-
Confidence using computer systems, databases and Microsoft Office applications
-
High attention to detail and accuracy when managing financial information and client records
-
Experience coordinating services, schedules or rosters within budget requirements (desirable)
-
Experience within aged care, health, community services or a similar customer-focused environment (desirable)
-
A commitment to delivering respectful, person-centred service
-
A commitment to our BEST philosophy of Believe, Excel, Support and Trust
