Join our team
Digital Customer Support Officer
- Melbourne, VIC, Australia
- Casual
About Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why choose Uniting AgeWell:
- Be a part of a values based organization
- Join one of Victoria’s leading aged care providers in one of the fastest growing industries
- Work in your local community and make a difference to the lives of our residents and clients
- Career pathways, education and training opportunities
- Benefits, including salary packaging
About the role:
As a Digital Customer Support Officer, you willensure that tickets and calls coming into the Service Desk are dealt with in a timely and efficient manner. The Digital Customer Care Support Officer is ultimately responsible for building authentic relationships with Uniting AgeWell staff and supporting staff with the resolution of issues being raised. This role will work in an ITIL environment to ensure all departments and external vendors within Digital Technology work together to deliver the best outcome for Uniting AgeWell.
About you:
You are passionate about what you do and want to make a difference in the lives of our residents and clients, enhancing their self-esteem and empowering them to make choices.
This is the place for you if you have:
- IT expertise: Experience in PC Hardware configuration, LAN, PC operating systems and desktop software support. Knowledge and experience in a broad range of PC applications including MS Office Suite, Microsoft Exchange, Windows 10/11.
- Experience in administration of a LAN environment. Experience in security administration utilising Active Directory and Group Policy.
- Stakeholder management: identifies common issues for multiple stakeholders; responds to complex situations in ways that build mutually beneficial partnerships; uses influencing and negotiation skills, and provides compelling support for strategies and projects, in order to ensure agreement and ownership.
- Client service delivery: provides outstanding levels of service, within the organisational context, to clients or stakeholders; demonstrates high accountability and responsiveness to service issues that arise; manages risks to service delivery.
- Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care:
- A current Working With Children Check card / Vulnerable People card
- Current and ongoing flu vaccinations
- Australian working rights
- Ability to pass a national police clearance and NDIS Clearance
Make a positive difference in your community – apply now!
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
You can access the position description here: Digital Customer Support Officer PD.pdf
For more information please contact the Recruitment Team at Recruitment@unitingagewell.org. Please note the position and location.
Only shortlisted candidates will be contacted. We look forward to hearing from you!
