Join our team

About Us

At Uniting AgeWell, we support older people to live with choice, independence and dignity. Through our community and residential services across Victoria and Tasmania, we help older people stay connected to their communities and continue living the life they choose.

With more than 5,500 employees and 600 volunteers, we are committed to delivering high-quality care and services that make a genuine difference.

Our culture is built on our BEST philosophy - Believe, Excel, Support and Trust - and guided by our values of Kindness, Respect, Integrity, Innovation and Inclusion.

More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why Choose Uniting AgeWell?

• Above-award hourly rates
• Salary packaging benefits of up to $15,900 plus an additional $2,650 annually
• Annual leave loading
• Career development, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7
• Enhanced parental leave options
• Opportunities to work across our Victorian and Tasmanian network
• A supportive, values-based not-for-profit organisation

 

Our Grampians Home Care Program supports older people to remain independent in their own homes for as long as possible. We deliver personalised aged care services to clients throughout the Grampians region and are currently seeking a Care Organiser to join our team.

Based in our Ballarat office, you will play an important role in coordinating Commonwealth Home Support Programme (CHSP) services that help older people remain safe, independent and connected to their communities. You will support service planning and reviews, coordinate service delivery, respond to changing client needs, and work closely with clients, families, Care Advisors and support staff to deliver high-quality, person-centred care while maintaining accurate documentation and compliance with CHSP requirements.

This is a full-time position working Monday to Friday.

Duties may include:

• Coordinating Commonwealth Home Support Programme (CHSP) services to meet clients' individual needs
• Conducting client service planning and reviews, ensuring services remain responsive to changing needs
• Coordinating service changes and liaising with clients, families and support staff
• Maintaining accurate client records and service documentation
• Responding to client enquiries and providing exceptional customer service
• Monitoring service delivery and escalating concerns where appropriate
• Ensuring documentation and administrative processes comply with CHSP requirements
• Working collaboratively with Care Advisors and the broader Home Care team to deliver high-quality, person-centred care

About You

You are organised, approachable and genuinely enjoy helping people. You thrive in a busy environment, enjoy building positive relationships and take pride in delivering exceptional customer service.

This role is ideally suited to someone with experience coordinating aged care services, conducting client service planning and reviews, or supporting the delivery of community-based aged care programs. You are confident working with clients and families to understand changing needs, coordinate appropriate services and ensure accurate documentation and compliance.

To be successful in this role, you will have:

• Experience coordinating aged care services, including client service planning and reviews
• A sound understanding of the Commonwealth Home Support Programme (CHSP) or broader community aged care sector (desirable)
• Strong customer service skills and the ability to build trusted relationships with clients, families and colleagues
• Excellent communication skills, with the ability to discuss changing client needs and coordinate appropriate services
• Strong organisational and time management skills, with the ability to manage competing priorities
• High attention to detail and accuracy when maintaining client records and documentation
• Confidence using computer systems, databases and Microsoft Office applications

Essential Requirements

You must have, or be willing to obtain:

• A Victorian Working With Children Check (Employee)
• Current and ongoing flu vaccination
• A National Police Check
• Australian working rights

Ready to Apply

In applying for this position, you acknowledge that you have read and understood the inherent requirements detailed in the Position Description: Care Organiser

We warmly welcome applications from Aboriginal and Torres Strait Islander peoples.

For more information, please contact the Recruitment Team at Recruitment@unitingagewell.org and quote the position title and location.

Only shortlisted candidates will be contacted.

Help older people live well with choice and dignity - choose a career with heart.